Autopass Application – Must Know

The Autopass Card is a stored-value card for all foreign vehicles entering Singapore. It is used to pay all fees and tolls for your vehicle and also serves as an electronic Vehicle Entry Permit for foreign cars and motorcycles. As each card is tied to one vehicle and is non-transferable, it is an offence to use an Autopass Card of another vehicle.

Purchasing an Autopass Card

There are several ways to apply for an Autopass Card, depending on your vehicle type. 

An Autopass Card is sold at $10, with a pre-loaded cash value of $4 and non-refundable card cost of $6.

Apply and Pay online

Motorists driving cars or riding motorcycles registered in Malaysia and Thailand can apply and pay online for an Autopass Card before driving into Singapore.

You will need:

  • Your identity card or passport
  • Your employment or immigration pass card
  • Your vehicle registration certificate. If it is not in English, an English translation is required.
  • A valid vehicle certificate of insurance (with third party coverage). For foreign vehicles not registered in Malaysia, you must have motor insurance from a Singapore-based insurance company to cover your vehicle’s use while it is in Singapore. You may purchase the insurance from MS First Capital Limited. Visit GIA website for more details.

Please refer here for a step-by-step video guide. To facilitate your application, please ensure to submit clear and complete set of documents. 

An email on the status of your application will be sent to your specified email address. You may also check your application status online using your application reference number, or your vehicle registration number, and identity card or passport number.

After receiving LTA’s approval email for your online application, you may collect your Autopass Card (refer to instructions in LTA’s approval email).

Please bring along your identification card or passport, as well as LTA’s approval email. Ensure that the authorised party collecting your Autopass card has his/her identification card and your authorisation within the LTA’s approval email. 

If you need help with your online application, please call or visit our service centre located in Malaysia.

Wira Security Services Sdn Bhd
34, Jalan Tun Abdul Razak Susur 1
80000 Johor Bahru
Johor, Malaysia
Tel: +60 72070709

(Open 24 hours daily)

Please click here (PDF, 137kB) for the terms and conditions governing the use of Autopass Card.

Apply online for ASEAN Goods Vehicle Permit (GVP)

For goods vehicles, apply for your GVP online. You can apply for your Autopass Card at the same time when you apply for your GVP.

Please refer here for a step-by-step video guide.  

If you need help with your online application, please call or visit our service centre located in Malaysia.

Wira Security Services Sdn Bhd
34, Jalan Tun Abdul Razak Susur 1
80000 Johor Bahru
Johor, Malaysia
Tel: +60 72070709

(Open 24 hours daily)

Within 5 working days from your application, you will receive an email on the status of your application. You may also check your application status online using your application reference number, vehicle registration number, and identity card or passport number.

After receiving LTA’s approval email for your online application, you may make payment and collect your GVP and/or Autopass Card (refer to instructions in LTA’s approval email).

Please bring along your identification card or passport, as well as LTA’s approval email. For your convenience, you can show us the approval email on your smartphone. Ensure you have sufficient monies for payment of the permit ($40 per month or part thereof), preferably by NETS for a faster transaction.

Your vehicle must have both its GVP and Autopass Card before it can enter Singapore.

Please click here (PDF, 110kB) for the terms and conditions governing the use of GVP.

See also  Can I top up AutoPASS online?

Apply for Autopass Card Only

If you already have a GVP and are applying for an Autopass Card (e.g. to replace a lost, damaged, or expired Autopass Card), you can do so at  LTA’s office within Tuas or Woodlands Checkpoint.

Bring along:

  • A completed application form (PDF, 86kB)
  • Your original vehicle registration certificate. If it is not in English, an English translation is required.
  • A valid vehicle certificate of insurance (with third party coverage). For foreign vehicles not registered in Malaysia, you must have motor insurance from a Singapore-based insurance company to cover your vehicle’s stay in Singapore. You may purchase the insurance from MS First Capital Limited. Visit GIA website for more details.
      

Please click here (PDF, 137kB) for the terms and conditions governing the use of Autopass Card.

Apply online for ASEAN Public Service Vehicle Permit (PSVP)

For owners/drivers of ASEAN-registered buses and taxis, apply for your ASEAN Public Service Vehicle Permit (PSVP) online (bus / taxi). You can apply for your Autopass Card at the same time when you apply for your PSVP.

Please refer to the following links for a step-by-step video guide (bus / taxi). 

If you need help with your online application, please call or visit our service centre located in Malaysia.

Wira Security Services Sdn Bhd
34, Jalan Tun Abdul Razak Susur 1
80000 Johor Bahru
Johor, Malaysia
Tel: +60 72070709

(Open 24 hours daily)

Within 7 working days from your application, you will receive an email on the status of your application. You may also check your application status online using your application reference number, vehicle registration number, and identity card or passport number.

After receiving LTA’s approval email for your online application, you may make payment and collect your PSVP and/or Autopass Card (refer to instructions in LTA’s approval email).

Please bring along your identification card or passport, as well as LTA’s approval email. For your convenience, you can show us the approval email on your smartphone. Ensure you have sufficient monies for payment of the permit ($5 (bus) / $2 (taxi) per month or part thereof), preferably by NETS for a faster transaction.

Your vehicle must have both its PSVP and Autopass Card before it can enter the Singapore.

Please click here (PDF, 109kB) for the terms and conditions governing the use of PSVP.

For Foreign Passenger Vehicles Not Registered in Malaysia or Thailand

If you are driving a foreign passenger vehicle which is not registered in Malaysia or Thailand, apply for your Autopass Card (and Visitor’s Permit, if you do not have an International Circulation Permit) by submitting a request via LTA’s online feedback form. Please select the “Vehicle Matters” category and the “Autopass, Vehicle Entry Permits and Tolls” sub-category for your feedback to be processed more promptly.

You will need to attach the following documents:

  • Pictures of the vehicle (front, back and sides, including vehicle registration number)
  • Your original vehicle registration certificate. If it is not in English, an English translation is required
  • A valid vehicle certificate of insurance (with third party coverage). For foreign vehicles not registered in Malaysia, you must have motor insurance from a Singapore-based insurance company to cover your vehicle while it is in Singapore. You may purchase the insurance from MS First Capital Limited. Visit GIA website for more details.
  • Carnet de Passages en Douane (“CPD”) / International Circulation Permit
  • Customs Inward Permit / Bill of lading (for vehicles entering via air/sea)
  • Purpose of vehicle’s stay in Singapore (for vehicles entering Singapore for purposes other than short private trips)
  • Period of vehicle’s stay in Singapore

We will reply to you via email with an appointment date and time to visit LTA’s Customer Service Centre, 10 Sin Ming Drive, Singapore 575701. Bring along the documents specified in the email.

See also  How long can foreign vehicle stay in Singapore?

You must obtain approval from LTA before driving into Singapore or transporting the vehicle into Singapore via air/sea.

Using your Autopass Card


When entering or exiting Singapore via Tuas or Woodlands Checkpoint, insert your Autopass Card into the card reader at the immigration booth to record your entry and exit and pay the applicable fees and charges.

Please refer here (PDF, 231kB) for the step-by-step guide on using your Autopass Card.

Apart from paying entry and exit fees and charges, you can also use your Autopass Card for the following: 

  • Payment for rides on public buses, MRT & LRT
  • Payment at car parks with CEPAS logo
  • Payment for ERP (for vehicles with a dual-mode IU installed)
  • Payment at selected retail outlets with this logo:
NETS


Topping up an Autopass Card


Your Autopass Card can be topped up to a maximum of $500. You can top up your card in the following ways:

Via NETS

  • Singapore Bank ATMs (DBS/ POSB/ OCBC/ UOB)
  • NETS Self-Service Stations
  • NETS Top-Up Machines located at selected car parks
  • NETS Sales & Customer Service Centre

Via cash

  • 7-Eleven
  • Cheers
  • FairPrice Xpress

Via credit and debit cards (Foreign and Singapore-issued)

  • For NETS FlashPay card: Download the NETS App from Google Play Store or Apple App Store and register for Auto Top-Up (ATU) service to top up on-the-go. Registration for ATU service is not required for ad-hoc top-up.
  • General Ticketing Machines (GTMs) at MRT stations

Via cash (Singapore currency only), and credit cards (Foreign and Singapore-issued)

  • Top-up booths near Checkpoints
    • Woodlands Autopass Card Top-up Booth along 252 Woodlands Centre Road
    • Tuas Autopass Card Top-up Booth along Jalan Ahmad Ibrahim (towards Tuas Checkpoint)

Use our calculator to check your entry and exit fees and charges to ensure that you have sufficient funds in your Autopass Card.

Your Autopass card can be topped up to a maximum of $500. If you need to make payment of more than $500:

  • If your vehicle is exiting via land. Insert your Autopass Card into the card reader at the immigration booth in Tuas or Woodlands Checkpoint when you are driving out of Singapore, and visit LTA’s VEP/Toll Office within Tuas or Woodlands Checkpoint to make the payment for applicable fees, preferably by NETS for a faster transaction. Cash (in Singapore dollars), credit card, or debit card will be accepted. 
  • If your vehicle is exiting Singapore via sea or air. You will need to settle your fees and exit procedures over the counter at LTA’s Customer Service Centre, after your vehicle exits Singapore. To dia cao so, you will first need to submit a request via LTA’s online feedback form. Please select the “Vehicle Matters” category and the “Autopass, Vehicle Entry Permits and Tolls” sub-category for your request to be processed more promptly. We will reply to you via email with an appointment date and time to visit LTA’s Customer Service Centre, 10 Sin Ming Drive, Singapore 575701 to settle your fees and exit procedures. For a faster transaction, please make payment by NETS.

Autopass Card Validity


The CEPAS Autopass Card is valid for 7 years. You can check its expiry date via:

  • NETS App (Google Play Store or Apple App Store), by simply placing your Autopass card against the back of your NFC enabled mobile phone.
  • NETS Self-Service Stations
  • NETS Top-Up Machines
  • Add Value Machines Plus (AVM+)
  • General Ticketing Machines (GTMs)
  • LTA’s VEP/Toll office within Woodlands or Tuas Checkpoint

 

Checking Autopass Card Balance and Transaction History


You may view the card balance in your CEPAS Autopass Card at any NETS Self-Service Stations, NETS Top-Up Machines and NETS App.

You can check or print the transaction history of your CEPAS Autopass Card via :

  • NETS App (Google Play Store or Apple App Store) (up to the last 30 transactions), by simply placing your Autopass card against the back of your NFC enabled mobile phone.
  • NETS Top-Up Machines (up to the last 25 transactions)
  • NETS Self-Service Stations
  • NETS Customers Service Centre
  • Singapore Bank ATMs (DBS/POSB/OCBC/UOB) (up to the last 10 transactions)
See also  How to Check Autopass application status

Please note that you may have to pay a service fee to print the transaction history.

Getting a refund for unused value in Autopass Card


You can get a refund for the unused value in your Autopass Card by submitting a refund application form (PDF, 61kB) and your Autopass Card at LTA’s office within Tuas or Woodlands Checkpoint when driving the vehicle out of Singapore.

You can opt to have the cash balance refunded in two ways:

  1. A cheque to be mailed to your provided address (in Singapore or Malaysia only)
  2. Direct credit into a bank account in Singapore
  • Indicate the bank’s name, the account holder’s name and the account number on the refund application form.
  • If the bank account holder is not the refund applicant, submit a copy of the identity card or passport of the bank account holder.

Please post the completed refund application form (PDF, 61kB) together with your Autopass Card and supporting documents to LTA’s Customer Service Centre, 10 Sin Ming Drive, Singapore 575701 via registered mail. LTA is not responsible for any documents lost in transit. Refunds can only be processed when all required documents are received and all outstanding payments for the vehicle are settled.


Reporting loss of your Autopass Card


If your Autopass Card is stolen or lost in Singapore or Malaysia, make a report at any police station in the respective country. You are required to report the loss of your Autopass Card to LTA and submit your police report and vehicle information via LTA’s online feedback form. Please select the “Vehicle Matters” category and the “Autopass, Vehicle Entry Permits and Tolls” sub-category for your report to be processed more promptly. 

If you lost your card in Singapore, when departing Singapore at Tuas or Woodlands Checkpoint, show the police report to the officer at LTA’s VEP/Toll office for assistance.

You can apply and pay for a new Autopass Card for your Malaysia-registered car or motorcycle via our digital service here. Please refer here for a step-by-step video guide to apply for an Autopass Card for your Malaysia-registered car or motorcycle.

After receiving LTA’s approval email for your online application, you may collect your card within 6 months from the date of the email (refer to instructions in LTA’s approval email).

If you need help with your online application, please call or visit our service centre located in Malaysia.

Wira Security Services Sdn Bhd
34, Jalan Tun Abdul Razak Susur 1
80000 Johor Bahru
Johor, Malaysia
Tel: +60 72070709

(Open 24 hours daily)