Reporting loss of your Autopass Card
If your Autopass Card is stolen or lost in Singapore or Malaysia, make a report at any police station in the respective country. You are required to report the loss of your Autopass Card to LTA and submit your police report and vehicle information via LTA’s online feedback form. Please select the “Vehicle Matters” category and the “Autopass, Vehicle Entry Permits and Tolls” sub-category for your report to be processed more promptly.
If you lost your card in Singapore, when departing Singapore at Tuas or Woodlands Checkpoint, show the police report to the officer at LTA’s VEP/Toll office for assistance.
You can apply and pay for a new Autopass Card for your Malaysia-registered car or motorcycle via our digital service here. Please refer here for a step-by-step video guide to apply for an Autopass Card for your Malaysia-registered car or motorcycle.
After receiving LTA’s approval email for your online application, you may collect your card within 6 months from the date of the email (refer to instructions in LTA’s approval email).
If you need help with your online application, please call or visit our service centre located in Malaysia.
Wira Security Services Sdn Bhd
34, Jalan Tun Abdul Razak Susur 1
80000 Johor Bahru
Johor, Malaysia
Tel: +60 72070709
(Open 24 hours daily)
AUTOPASS HAS EXPIRED WITH BALANCE
The Autopass Card is an electronic Vehicle Entry Permit for foreign automobiles and motorbikes, and it is used to record your vehicle’s entry into Singapore as well as to pay all entry and departure costs when you drive your vehicle out of Singapore.
Here is how you can retrieve the balance:
If your Autopass expired but there’s still money in it. After you can go to the bank to get the form and fill out the documents, just put your Autopass Card in an envelope and return it to the bank.
The expected time will be refunded in two weeks. Normally the refund can be done directly at ATMs.