We believe in being accessible to you. You can use the channels listed below to get in touch with us.
For most correspondences, we will reply within 14 working days. For general enquiries, our reply will be faster and we will get back to you within 3 to 5 working days. For case-specific enquiries and appeals, we may need more time to assess your request and circumstances, and we seek your understanding if we take longer to respond. If you are sending us an email, please keep your attachments within 6MB. Thank you!
1. General enquiries:
- e-Feedback Form
- Main line: 6490-1111 (weekdays: 8:30am to 5:00pm)
- Fax: 6490-1033
2. Sales/ Resale:
- For requests to HDB relating to your new or resale flat application, or HDB housing loan, you can send them via MyRequest@HDB
- e-Feedback Form
- Sales/ Resale Customer Service Line: 1800-866-3066 (weekdays: 8:00am to 5:00pm, off-peak period: Tuesdays to Fridays, 8:00am to 10:00am)
- For enquiries about:
- Buying or selling flats
- Status of applications
- Application procedures
- Scheme details
- Eligibility conditions
3. Our Branches:
- e-Feedback Form for requests/ enquiries on:
- Housing maintenance services
- Car park services
- Housing finance services
- Branch Service Line: 1800-225-5432 (weekdays: 8:00am to 5:00pm)
- For enquiries about:
- Lease services applications
- Tenancy services
4. Commercial properties:
- e-Feedback Form
- Properties and Land General Enquiry Line: 1800-866-3073 (weekdays: 8:30am to 5:00pm)
- For enquiries about:
- Tenancy matters (for rental commercial property)
- Lease matters (for sold commercial property)
- Maintenance matters
- e-Services
- Bookings for bus interchange space via email
- Bookings of common area for promotional activities
5. Others:
Quality Service Manager (QSM) Line: We welcome your feedback to help us improve our service via our QSM e-feedback form.
6. In print:
Printed information on HDB is readily available from HDB Hub and our Branches. This includes published information on individual topics, such as the flat application scheme, home renovation “Do’s and Don’ts”, how to buy Season Parking through GIRO.
7. Corporate social media channels:
Buying or selling a flat
Here’s how you can contact us for enquiries regarding the status of your applications, application procedures, scheme details, and eligibility conditions.
- For requests to HDB relating to your new or resale flat application, or HDB housing loan, you can send them via MyRequest@HDB
- e-Feedback Form
- Sales/ Resale Customer Service Line: 1800-866-3066 (weekdays: 8:00am to 5:00pm, off-peak period: Tuesdays to Fridays, 8:00am to 10:00am)
- View the Interactive Voice Response Options
Renting a flat from HDB
Please do not hesitate to contact us if you have any enquiries regarding application procedures, eligibility conditions, and tenancy matters under the Public Rental Scheme. If you are looking for other lease services such as renting out of flats/ rooms of HDB purchased flats, please contact your managing HDB Branch under ‘Branch service and contact information’.
- e-Feedback Form
- Hotline: 1800-225-5432 (weekdays: 8:00am to 5:00pm)
- Visit us with a scheduled appointment:
HDB Hub
480 Lorong 6 Toa Payoh
Atrium 3rd Storey
Singapore 310480 (weekdays: 8:30am to 5:00pm)
Businesses
Check out the contact information regarding commercial properties, booking of HDB Hub facilities, sale of floor plans, directory of renovation contractors, and temporary use of vacant state land.
Commercial properties
For any enquiries about commercial properties, feel free to contact us:
- e-Feedback Form
- General line: 1800-866-3073 (weekdays: 8:30am to 5:00pm)
- Visit us with a scheduled appointment:
HDB Hub
480 Lorong 6 Toa Payoh
Atrium 3rd Storey
Singapore 310480 (weekdays: 8:30am to 5:00pm) - For more information about our Commercial properties and complexes, you can contact our Commercial Properties Managers
Booking HDB Hub facilities
You can book HDB Hub facilities through the following 2 venues:
- HDB Hub Convention Centre
- Hotline: 6490-2927 (weekdays: 8:30am to 5:30pm)
- Email: hdb.convention.centre@cpgfm.com.sg
- Address:
HDB Hub Convention Centre
Basement 1, HDB Hub
480 Lorong 6 Toa Payoh
Singapore 310480 - View the location map
- Check out the rental rates and seating plan
- HDB Learning Centre
- Hotline: 6490-1071 (weekdays: 8:30am to 5:30pm)
- Email: learningctr@mailbox.hdb.gov.sg
- Address:
HDB Learning Centre
4th Storey, HDB HUB
530 Lorong 6 Toa Payoh
Singapore 310530
(Entrance via Lift Lobby next to Gate C2) - View the location map
- Check out the rental rates and seating plan
Directory of Renovation Contractors
If you have any enquiries about the application, you can email us at hdb_errc@hdb.gov.sg.
Sale of plan
To enquire about the sale of floor plans, contact us via:
- Hotline: 6490-3203 (weekdays: 8:30am to 5:00pm)
- Email: SOP@mailbox.hdb.gov.sg
- Visit Us:
HDB Hub
480 Lorong 6 Toa Payoh
Atrium 3rd Storey
Singapore 310480 (weekdays: 8:30am to 5:00pm)
Land sales and lease
These may be applicable for specific HDB leases:
- An assignment fee of 10% for re-assignment of lease
- An administrative fee of $500 for change of use
You can contact us for any further clarifications:
- Hotline: 6490-3039 (weekdays: 8:30am to 5:30pm)
- Email: hdblandsales@mailbox.hdb.gov.sg
Temporary use of vacant state land
You can use vacant state land temporarily for events and other recreational activities. Here are the contact details that you would find useful:
Events and Recreational Uses | Contact Agencies |
---|---|
Events such as:Trade fair/ ‘Pasar malam’/ Exposition‘Wayang’Lunar 7th month activityDinnerWeddingVariety showFuneralUses:Soccer/ futsal pitch | Within HDB estates: HDBHotline: 6490-3177Email: landmaintenance@mailbox.hdb.gov.sgOutside HDB estates: Singapore Land AuthorityHotline: 6323-9829Email: SLA_enquiry@sla.gov.sg |