Checking Autopass Card Balance and Transaction History
You may view the card balance in your CEPAS Autopass Card at any NETS Self-Service Stations and NETS Top-Up Machines.
You can check or print the transaction history of your CEPAS Autopass Card via :
- NETS FlashPay Reader App (Android only) (up to the last 30 transactions)
- NETS Top-Up Machines (up to the last 25 transactions)
- NETS Self-Service Stations
- NETS Customers Service Centre
- Singapore Bank ATMs (DBS/POSB/OCBC/UOB) (up to the last 10 transactions)
Please note that you may have to pay a service fee to print the transaction history.
Getting a refund for unused value in Autopass Card
You can get a refund for the unused value in your Autopass Card by submitting a refund application at our LTA VEP/toll office at Tuas or Woodlands Checkpoint.
Submit the Autopass Card together with the refund application form (PDF, 61kB) and a copy of the refund applicant’s passport or NRIC. You can opt to have the cash balance refunded in two ways:
- A cheque to be mailed to your provided address
- Direct credit into a bank account in Singapore
- Indicate the bank’s name, the account holder’s name and the account number on the refund application form.
- If the bank account holder is not the refund applicant, submit a copy of the passport/NRIC of the bank account holder.
If you are unable to submit the refund application at our LTA office, you can submit it via registered mail using this refund application form (PDF, 61kB) and post it together with your Autopass Card and supporting documents to LTA Customer Service Centre, 10 Sin Ming Drive S575701. LTA is not responsible for any documents lost in transit. Refunds can only be processed when all required documents are received and all outstanding payments for the vehicle are settled.