Feedback & Service Hotlines
Customer service hotline: 1800 2255 582
For overseas calls, dial +65 62255 582.
This hotline is for LTA-related matters, such as:
- Active mobility matters, including:
- E-scooter and Power-Assisted Bicycle registration
- Rules and code of conduct
- Car park requirements and heavy vehicle parking certificates
- Commuter facilities, e.g. bus stops, footpaths and linkways, underpasses, bridges and pedestrian overhead bridges
- Expressway Monitoring and Advisory System (EMAS)
- Public transport services
- Road maintenance and management
- Traffic conditions and management
- Traffic lights and public street lights
- Vocational licences
- Vehicle matters, including:
- Certificate of Entitlement (COE)
- Electronic Road Pricing (ERP) system and In-Vehicle Unit (IU) inspection
- Enquiries on outstanding fines for foreign vehicles
- Vehicle Entry Permit (VEP)
- Vehicle inspection
Illegal parking hotline: 1800 338 6622
Feedback on service delivery (Quality Service Manager hotline): 1800 276 5
LTA Customer Service Centre at Sin Ming
10 Sin Ming Drive, Singapore 575701
Nearest MRT Station: CC16 Marymount Station (Exit A)
By bus: 130, 410
By car: Use Marymount Road or Upper Thomson Road. Visitors may park at the public carparks in the area. All visitors are encouraged to take public transport.
Operating Hours
Monday to Friday: 8.00 am to 4.30 pm
Closed on Saturdays, Sundays and Public Holidays
Christmas Eve, New Year’s Eve and Chinese New Year’s Eve: 8.00 am to 12.00 noon
Save yourself a trip by using our digital services available daily from 6.00 am to 12.00 midnight.
In view of COVID-19 safe management measures, services available at LTA Customer Service Centre are strictly by appointment only.
For services NOT available online, you may use the contact form to request our assistance.
Please access our digital services for your transaction needs.
LTA Corporate Headquarters
1 Hampshire Road, Singapore 219428
Nearest MRT Station: NE7/DT12 Little India Station (Exit D or F)
By bus:
- 56, 57, 131, 131A, 166, 851, 980 – Alight along Kampong Java Road,
- 48, 56, 57, 66, 66B, 67, 131, 131A, 166, 170, 851, 851e, 960, 960e, 980 – Alight at Little India Station along Bukit Timah Road
By car: Enter via Hampshire Road (opposite the Farrer Park Field) or Kampong Java Road (opposite KK Hospital). Parking space is limited and subject to availability. All visitors are encouraged to take public transport.
LTA Bedok Campus
71 Chai Chee Street, Singapore 468981
Nearest MRT Station: EW5 Bedok Station (Exit A)/EW6 Kembangan Station (Jalan Kembangan)
By bus: 26, 222
By car: Use Chai Chee Street or Chai Chee Drive. Visitors may park within the campus. All visitors are encouraged to take public transport.
Public Transport Operators
Go-Ahead Singapore
Loyang Bus Depot
2 Loyang Way
Singapore 508776
Telephone: +65 6812 6469
Email: enquiries@go-aheadsingapore.com
www.go-aheadsingapore.com/contact-us/
SBST
Hotline: 1800 287 2727
Email: crc@sbstransit.com.sg
www.sbstransit.com.sg/contact/hotline.aspx
SMRT
Hotline: 1800 336 8900
Email: customer_relations@smrt.com.sg
www.smrt.com.sg/Contact-Us
Tower Transit
Hotline: 1800 248 0950
Email: feedback@towertransit.sg
www.towertransit.sg/talk-to-us/
TransitLink
9 Maxwell Road #03-02
Annexe A MND Complex
Singapore 069112
Hotline: 1800 2255 663
For overseas calls: +65 6883 5048
www.transitlink.com.sg/ContactUs.aspx
Other Agencies or Operators
Construction and Real Estate Network (Corenet)
52 Jurong Gateway Road
#11-01, Singapore 608550
Hotline: 1800 342 5222
For overseas calls: +65 6534 0219
Email: bca_enquiry@bca.gov.sg
Building and Construction Authority
52 Jurong Gateway Road
#11-01, Singapore 608550
Hotline: 1800 342 5222
Telephone: 6534 0219
Email: bca_enquiry@bca.gov.sg
EZ-Link
Hotline: +65 6496 8300
Email: customerservice@ezlink.com.sg
Ministry of Transport
460 Alexandra Road
PSA Building
#33-00, Singapore 119963
Hotline: 1800 278 3500
Municipal Services Office One Service Portal
Public Transport Council
510 Thomson Road
#12-03, SLF Building
Singapore 298135
Telephone: +65 6354 9020
Email: ptc_office@ptc.gov.sg
REACH Feedback Unit
140 Hill Street, #01-01A
Old Hill Street Police Station
Singapore 179369