The cost of maintaining hearing devices can add up. Maintenance agreements are an easy and cost-effective way to take care of your hearing device.
If you choose a maintenance agreement, you may be required to pay an annual fee and the program pays the provider a subsidy.
Your provider will supply you with batteries throughout the term of your agreement, and will service and repair your hearing device. This includes repairs or part replacements, such as:
- cleaning, renewing and repairing your ear mould
- cleaning your hearing aid
- replacing the thin tube, dome, wax guards, microphone or ear hook
- checking your battery compartment and door.
Rechargers for rechargeable devices are not covered.
If you can’t go to your provider, check whether they offer a postal option for sending batteries and parts.
Maintenance agreements also cover adjustments to your device. If your phone or service requires reconnecting, your maintenance agreement will cover one service.
A maintenance agreement is much cheaper than paying for services and equipment yourself. The annual fee can be higher for partially subsidised devices than for fully subsidised devices.
If you have a fully subsidised device, the annual fee is about $50 (indexed annually). If you have a partially subsidised device, your provider may set a higher fee, which is negotiated between you and your provider.
Speak to your service provider about the cost and conditions of entering into a maintenance agreement. You will be asked to sign your agreement so that you understand what is available.
Your maintenance agreement will remain valid until its expiration date, even if you lose eligibility for the program but then you will not be able to renew it.
If you transfer to another provider and have a partially subsidised device your new provider may set new conditions and costs for maintenance of your devices.