In what circumstances is a seller allowed to refuse a refund?

Sellers in Australia are allowed to refuse a refund in specific circumstances, primarily when the reasons for the refund request do not align with the consumer guarantees provided under the Australian Consumer Law (ACL). It’s important to understand these circumstances, as they help determine whether a refund is legally required. Here are some situations in … Read more

What is the Australian law on online refunds?

The Australian Consumer Law (ACL) governs online refunds in Australia, just as it does for in-store purchases. Consumers have the same refund rights as they do when buying from a physical shop. This means that, under the Australian Consumer Law, any item they buy is covered by ‘consumer guarantees’. Here are some key points to … Read more

Am I entitled to a refund under Australian Consumer Law?

Under the Australian Consumer Law (ACL), you are entitled to a refund, replacement, or repair if you purchase goods or services in Australia that do not meet certain consumer guarantees. These guarantees ensure that the products and services you purchase are of acceptable quality, fit for their intended purpose, and match their descriptions. Here are … Read more