How long is acceptable for a refund?

The acceptable timeframe for a refund in Australia can vary depending on the specific circumstances, the business’s policies, and the nature of the purchase. However, under the Australian Consumer Law (ACL), consumers generally have the right to request a refund for goods or services that do not meet the consumer guarantees within a reasonable time. … Read more

Does Australian Consumer Law apply to online purchases?

Yes, the Australian Consumer Law (ACL) applies to online purchases in Australia. The ACL is technology-neutral, which means it covers consumer transactions regardless of whether they occur in physical stores or online. This includes purchases made through websites, mobile apps, or other online platforms. Here are some key points to understand regarding the application of … Read more