change of mind refund nsw

Am I entitled to a refund if I change my mind?

by

In Australia, you are generally not entitled to a refund if you change your mind about a purchase. This principle is often referred to as the “change of mind” policy, and it is a common practice among retailers. The Australian Consumer Law (ACL) recognizes that businesses are not obligated to provide refunds or returns for … Read more

Is it illegal to not offer a refund in Australia?

by

In Australia, it is not illegal for a business to have a “no refund” policy, but such a policy must comply with the consumer protection laws outlined in the Australian Consumer Law (ACL). The ACL sets out specific consumer guarantees and rights that cannot be excluded or restricted by businesses, including the right to a … Read more