Can I walk in to ICA for Enquiry?

ICA services are strictly by appointment only, walk-ins will only be accepted for urgent cases and on an exceptional basis. ICA will do it best to keep your waiting time to within 60 minutes, 80% of the time. ICA seeks your kind understanding that you may have to wait longer during peak periods.

Can I go to ICA without appointment?

ICA services are strictly by appointment only, walk-ins will only be accepted for urgent cases, on an exceptional basis. ICA strives to continuously improve and offer you a seamless and intuitive digital service experience that is available anywhere, anytime. Our core services are available online.