Short, Simple and Interesting FAQs
In Australia, you are generally not entitled to a refund if you change your mind about a purchase. This principle is often referred to as the “change of mind” policy, and it is a common practice among retailers. The Australian Consumer Law (ACL) recognizes that businesses are not obligated to provide refunds or returns for … Read more
The acceptable timeframe for a refund in Australia can vary depending on the specific circumstances, the business’s policies, and the nature of the purchase. However, under the Australian Consumer Law (ACL), consumers generally have the right to request a refund for goods or services that do not meet the consumer guarantees within a reasonable time. … Read more
In Australia, consumers generally do not have to accept a credit note or store credit instead of a refund, especially if the product they purchased is faulty, not as described, or does not meet consumer guarantees under the Australian Consumer Law (ACL). The ACL provides consumers with certain rights and protections when it comes to … Read more
Sellers in Australia are allowed to refuse a refund in specific circumstances, primarily when the reasons for the refund request do not align with the consumer guarantees provided under the Australian Consumer Law (ACL). It’s important to understand these circumstances, as they help determine whether a refund is legally required. Here are some situations in … Read more
Yes, the Australian Consumer Law (ACL) applies to online purchases in Australia. The ACL is technology-neutral, which means it covers consumer transactions regardless of whether they occur in physical stores or online. This includes purchases made through websites, mobile apps, or other online platforms. Here are some key points to understand regarding the application of … Read more
The Australian Consumer Law (ACL) governs online refunds in Australia, just as it does for in-store purchases. Consumers have the same refund rights as they do when buying from a physical shop. This means that, under the Australian Consumer Law, any item they buy is covered by ‘consumer guarantees’. Here are some key points to … Read more
No, a consumer is not always entitled to a refund in Australia. Whether or not a consumer is entitled to a refund depends on the specific circumstances and the reasons for seeking a refund. The Australian Consumer Law (ACL) provides certain consumer guarantees and rights, but these guarantees are subject to various factors, including the … Read more
In Australia, it is not illegal for a business to have a “no refund” policy, but such a policy must comply with the consumer protection laws outlined in the Australian Consumer Law (ACL). The ACL sets out specific consumer guarantees and rights that cannot be excluded or restricted by businesses, including the right to a … Read more